Shipping policy
Thank you for choosing Fresh Basket Organics for your organic fruit and vegetable delivery. We are committed to providing you with fresh, high-quality produce while ensuring a smooth and reliable shipping experience. Please review our shipping policy below.
Shipping Locations
Fresh Basket Organics delivers to select areas within Melbourne Region If you’re unsure whether we deliver to your location, please contact us at info@freshbasketorganics.com.au.
Delivery Schedule
- Order Cut-off Time:xxx
- Delivery Days: We deliver on Monday and Thursdays. If you place an order after the cut-off time, it will be processed for delivery on the next available delivery day.
Delivery Fees
- Standard delivery is charged at [10.95 ].
- Additional fees may apply for expedited or special requests.
Packaging
We take pride in using eco-friendly packaging materials to protect your produce during transit. Our packaging is designed to maintain the freshness of your fruits and vegetables while minimizing environmental impact.
Delivery Process
- Order Confirmation: After placing your order, you will receive a confirmation email detailing your order and estimated delivery date.
- Delivery Notification: You will receive an email notification when your order is out for delivery, along with a tracking link if applicable.
- Delivery Window: Our delivery team will arrive during the agreed-upon time window. Please ensure someone is available to receive the delivery.
Returns and Issues
If you receive damaged or incorrect items, please contact us within 24 hours of delivery at info@freshbasketorganics.com.au. We will work with you to resolve any issues promptly, which may include a replacement or refund.
Contact Us
For any questions or concerns regarding our shipping policy, please reach out to us at info@freshbasketorganics.com.au.
Thank you for supporting Fresh Basket Organics. We look forward to bringing fresh, organic produce to your doorstep!