Refund policy
Return Policy for Fresh Basket Organics
Effective Date: 11/10/2023
At Fresh Basket Organics, we are committed to providing you with the highest quality organic fruits and vegetables. If you are not completely satisfied with your order, please review our return policy below.
1. Freshness Guarantee
We strive to deliver fresh, organic produce directly to your door. If any item in your order is damaged, spoiled, or not up to your expectations, please contact us within 24 hours of delivery.
2. How to Request a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [insert phone number] or [insert email address].
- Provide Details: Include your order number, the items you wish to return, and a brief description of the issue.
- Return Confirmation: We will respond within 24 hours to confirm your return request.
3. Return Process
- Replacement or Refund: Depending on the nature of the issue, we may offer a replacement of the item or a refund.
- Return of Damaged Items: If necessary, we may request that you return the damaged items for our records. We will provide you with a prepaid return shipping label.
4. Non-Returnable Items
Please note that due to the perishable nature of our products, we cannot accept returns on:
- Items that have been consumed or used.
- Items that were delivered more than 24 hours ago.
5. Customer Satisfaction
Your satisfaction is our priority. If you have any feedback or suggestions regarding our products or services, we would love to hear from you.
Thank you for choosing Fresh Basket Organics. We appreciate your support for organic produce!
Contact Us:
info@freshbasketorganics.com.au