Frequently Asked Questions
How should I place my order?
It's so simple to order! We've included a thorough explanation on the "how it works" page.
When must we place our order? Orders must be placed by Wednesday 5 p.m. or Sunday 5 p.m. Produce is collected fresh from farms and markets every Monday and Thursday morning, delivered to our warehouse, and packaged directly into your orders. Nothing is kept in storage.
When do you deliver? Your box of goodness will be delivered between 1 and 7 p.m. on Monday or Thursday, depending on your location, if you place your order before the cutoff time. Your order will be delivered the following week if it is placed after the cutoff time, as indicated at checkout.
Why are certain things not available at the moment?
The certified organics industry is quite new but is growing at a rapid speed. We can only sell seasonal produce, as that's what’s available to us. Some methods, like glasshouses, are used to grow something ‘out of season’ but generally we eat as mother nature intended. Occasionally, we have to knock back produce if the quality isn't up to scratch.
What is in the box each week?
Each week’s produce will vary depending on what’s in season, what’s in stock, what is fresh, and what the weather has done to the crops and farms. Please sign up for our newsletter, and every Friday at 6 p.m., we will send out an email and update our website to give you an idea of what will be in the boxes. Seasonal boxes are subject to last-minute changes. Otherwise, you can see underneath each product description.
Can I customise my seasonal box?
We do allow up to 2 swaps per box; just use the checkbox system to indicate what you'd like more and less of. However, you can create your own fruit and vegetable box from the items available on our website.
Will I get exactly what I ordered?
Not all the time. There are many factors that affect your order, which may include supplier stock levels, quality issues, or cancellations by the supplier.
How much is delivery?
Delivery is a flat rate fee of $10.95 for orders within 15 km of our warehouse. Delivery is a flat rate fee of $13.45 for orders further than 15 km from our warehouse. There is an additional $3.50 fee for orders that require specialised packaging for cold items.
Do I have to be home when my order is delivered?
No, we know there are school kids to drop off, people to see, and places to be. We understand that you will not always be home to accept the delivery. Our driver will leave your box out of the shade at your front door. We have award-winning tracking of your delivery setup. You will get a tracking code when the order is on board with the driver, with live tracking and ETA, and you can communicate with the driver too. Please note that we are not responsible for any unexpected damage or theft to your order when left in the designated area. We do recommend your order be taken in and properly stored as soon as possible, as we cannot guarantee the quality of items that are not properly stored within this period. All our delivery drivers take a photo of the delivered order once it is delivered.
Do you deliver to my area?
We deliver to most of the suburbs of Melbourne twice a week. Please check the ‘delivery areas’ tab before ordering. We are a new company and will be expanding as we grow, so please send us an email if your area is not listed.
Why does the fruit or vegetable look different? Is it not a perfect circle or straight like the shops? Is it smaller or bigger than the shops?
This is the nature of organics and how produce should actually look. The short version is that much non-organic, unprocessed, or minimally processed produce is treated with a variety of growth-enhancing substances and is also commonly subjected to grading and quality standards (voluntarily), while organic produce is not. Organic produce is grown as nature has intended it to be.
How do I know the produce is organic?
Please feel free to email us for confirmation and a copy of the certificates.
Is it all certified organic?
99% of our produce is certified organic or biodynamic. The other 1% is organic in conversion.
Do you wear gloves while handling the produce?
Yes, absolutely.
Where do you get the produce from?
We source it from certified organic farmers as well as wholesale organic suppliers at the Melbourne Markets.
I seem to be missing something from my box?
Please send us an email and a photo of your box or item within 24 hours, and we will arrange a credit note or replacement. No claims will be honoured past the 24-hour period.
Are the items all weighed because my friend got more of something than me?
Yes! unless they are packets or individual products such as a melon or pineapple. Do keep in mind that the produce is all different shapes and sizes, so it may appear that a friend got more than you. Rest assured, everything is weighed.
My box last week looked bigger than this week?
Each week, the price of the produce changes drastically, and the actual height and width of the box vary due to the boxes being different each week. We work hard to create boxes that are value-packed.
What's your refund/exchange policy?
We are happy when you are happy. If you are unhappy with a product or our service, we will exchange or credit the value of the item or service. Refunds are only applicable if we are notified within 24 hours from the time of delivery.